1. Return Eligibility

• Standard Products: We accept returns of standard products within 15 days of delivery.

• Custom and Personalized Items: Custom or personalized items are not eligible for return unless they arrive damaged or defective.

 

2. Condition of Items

To be eligible for a return, items must be:

• Unworn: The jewelry must be in its original, unworn condition.

• Original Packaging: Include all original packaging, certificates, and receipts.

• Proof of Purchase: A valid receipt or proof of purchase must be provided.

 

3. Return Process

3.1 Initiating a Return

• Contact Us: Go to our website and click returns with your order number and reason for return.

• Return Authorization: Upon approval, you will receive a Return Authorization Number (RAN) and instructions on how to return your item.

3.2 Shipping Your Return

• Packaging: Securely package the item to prevent damage during shipping.

• Shipping Costs: Customers are responsible for return shipping costs unless the item is damaged or defective.

• Tracking: We recommend using a trackable shipping service to ensure the safe return of your item.

 

4. Refunds

4.1 Processing Time

• Inspection: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.

• Refund Issuance: Approved returns will be processed within 3-5 business days. Refunds will be issued to the original payment method.

4.2 Non-Refundable Items

• Shipping Costs: Original shipping costs are non-refundable, except in cases where an item arrives damaged or defective.

• Sale Items: Only regular-priced items may be refunded; sale items are non-refundable.

 

5. Replacements

5.1 Eligibility

• Defective Items: We will replace items if they are defective or damaged upon arrival.

• Exchange Process: To exchange an item, Go to our website and click returns with your order number and details of the defect or damage.

 

6. Damaged or Defective Items

• Inspection on Arrival: Please inspect your order upon reception. If the item is defective or damaged, contact us immediately.

• Resolution: We will arrange for a replacement or provide a full refund for damaged or defective items.

 

7. Contact Information

For any questions or assistance with returns, please contact our customer service team:

• Email: support@nyzajewels.com or Contact us